Privacy & Cookie Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

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What personal information do we collect from the people that visit our blog, website or app?

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When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

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When do we collect information?

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We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.


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How do we use your information?

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We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
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Β Β Β Β Β Β β€’Β To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

Β Β Β Β Β Β β€’Β To ask for ratings and reviews of services or products

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How do we protect your information?

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Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
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We use regular Malware Scanning.
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Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

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We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

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All transactions are processed through a gateway provider and are not stored or processed on our servers.

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Do we use 'cookies'?

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Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.


We use cookies to:

Β Β Β Β Β Β β€’Β Help remember and process the items in the shopping cart.

Β Β Β Β Β Β β€’Β Understand and save user's preferences for future visits.


You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.


If users disable cookies in their browser:

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If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.Some of the features that make your site experience more efficient and may not function properly.


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Third-party disclosure

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We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

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Third-party links

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We do not include or offer third-party products or services on our website.

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Google

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Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=enΒ 
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We have not enabled Google AdSense on our site but we may do so in the future.

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California Online Privacy Protection Act

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CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf


According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.


You will be notified of any Privacy Policy changes:

Β Β Β Β Β Β β€’Β On our Privacy Policy Page

Can change your personal information:

Β Β Β Β Β Β β€’Β By logging in to your account


How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.


Does our site allow third-party behavioral tracking?

It's also important to note that we allow third-party behavioral tracking

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COPPA (Children Online Privacy Protection Act)

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When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
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We do not specifically market to children under the age of 13 years old.

Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?

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Fair Information Practices

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The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
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In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

Β Β Β Β Β Β β€’Β Within 1 business day


We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

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CAN SPAM Act

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The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
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We collect your email address in order to:

Β Β Β Β Β Β β€’Β Send information, respond to inquiries, and/or other requests or questions

Β Β Β Β Β Β β€’Β Process orders and to send information and updates pertaining to orders.

Β Β Β Β Β Β β€’Β Send you additional information related to your product and/or service

Β Β Β Β Β Β β€’Β Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.


To be in accordance with CANSPAM, we agree to the following:

Β Β Β Β Β Β β€’Β Not use false or misleading subjects or email addresses.

Β Β Β Β Β Β β€’Β Identify the message as an advertisement in some reasonable way.

Β Β Β Β Β Β β€’Β Include the physical address of our business or site headquarters.

Β Β Β Β Β Β β€’Β Monitor third-party email marketing services for compliance, if one is used.

Β Β Β Β Β Β β€’Β Honor opt-out/unsubscribe requests quickly.

Β Β Β Β Β Β β€’Β Allow users to unsubscribe by using the link at the bottom of each email.


If at any time you would like to unsubscribe from receiving future emails, you can email us at

Β Β Β Β Β Β β€’Β Follow the instructions at the bottom of each email.

and we will promptly remove you fromΒ ALLΒ correspondence.


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Contacting Us

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If there are any questions regarding this privacy policy, you may contact us using the information below.
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info@nourluxury.com

or

20-22 Wenlock Road,

London,

N1 7GU

Last Edited on 2017-09-07

Based on 664 reviews
96%
(640)
3%
(18)
1%
(6)
0%
(0)
0%
(0)
Where is my order

It took ages to get my order but sheet was really good quality so I risked ordering a second one. Ordered 26th May and still no sign. I’d like my sheet ..if not a full refund

lovely sheets but terrible customer service

I love these sheets, but this order took more than a month to fulfill, even though payment was taken right away (payment shouldn’t be taken until an order is about to ship), and I got no responses at all to multiple emails requesting an update on the situation. I will not order from the company again.

Best bed linen around

A return purchase as this bed linen is so soft and attractive. Bought at a bargain price. Took several weeks for delivery because of the company's problems. Hope that the firm can continue in the future.

Great bedding - terrible delivery

I waited two months for delivery, without any communication from Nour. Goods were excellent when delivered. I would rather pay more for delivery, say Β£6 rather than Β£3, and have delivery within a few days.

Great product

Lovely product of good quality

Lovely quality

Smooth and silky, lovely sheets. Thank you

Organic Bedding Set Pewter – 100% Natural Cotton

Good quality

Very pleased with them, good quality, delivered on time. Have been pleased with everything I have had from nour..

Comfortable sheet

Well fitting and comfortable

Fabulous value for money

Very happy with my purchase of Nour bedding. Beautiful soft cotton, a pleasure to sleep on!

Organic White Fitted Sheet – 100% Natural Cotton

All Round Wonderful bedding

We have had Nour Luxury bedding for the last 5 years and love it, it is a pleasure to get into every night. I feels luxurious, it seems to wash and last really well and it's organic supporting farmers as well. I can't think what more I'd want from a bedding set.

Lovely

Wonderfully cosy and smooth bedding - I hope you guys are back in business soon!

Great value!

We have been buying Nour bedding for some years - beautifully packaged, lasts very well as is great quality. my favourite is cool percale in white

Real luxury

Lovely bedding - feels so soft and comforting against the body

Great organic cottage product.

Fabulous quality and wonderful size

I love knowing that we're sleeping with bed linen that has been fairly traded under the robust Fairtrade scheme, and is such high quality.

Poor customer service

As my order did not arrive, I contacted the company on three different occasions but received no reply at all. I was beginning to think I had been scammed but as I paid through PayPal I asked them to intervene. I received my order approx five days later with a message that the company was closing down and as there was a limited number of staff my order was delayed ?????? The whole experience left a very poor impression

Beautiful

Lovely silvery colour and sheen, making a nice contrast and change from our other bedding. And of course the cotton itself is as silky soft and luxurious as ever πŸ™‚

Honest cotton

Well done for providing an exceptional quality product while taking care of those further down the supply chain, if only there were more companies with such integrity.

My duvet set and sheets are so comfortable and soft to the skin, like clouds.

Lovely quality

Lovely quality. Thank you

Very good quality

I have used your bedding for the last few years and have been very pleased with the wear and quality of the product, would thoroughly recommend them.

Beautiful ethically sourced bed linen. This is my 3rd Oder highly recommended.

As ordered......

The sheets I received were exactly as I had ordered, I haven't used them yet but if they are anything like my previous order they should be more than adequate....

Love getting into bed with these

I've now bought fives sets from Nour Luxury (gave one away as a present, hoarded the rest for me) and love them all. Makes getting into bed a literal luxury.